Issues with Label Creation when using Shipsurance insurance

Incident Report for ShipStation

Resolved

This issue has been resolved.

Posted Nov 05, 2017 - 17:53 CST

Monitoring

We are no longer seeing issues when attempting to add Shipsurance coverage when creating labels. We are continuing to closely monitor the situation.

Posted Nov 05, 2017 - 17:26 CST

Identified

We are actively working with our partners to resolve the issue as quickly as possible. We will let you know as soon as we have more.

Posted Nov 05, 2017 - 15:58 CST

Investigating

We have users reporting errors when attempting to create labels using Shipsurance insurance attached. We are working to locate the cause of the issue and will keep you updated.

Posted Nov 05, 2017 - 14:27 CST