Royal Mail Timeouts

Incident Report for ShipStation

Resolved

This incident has been resolved.
Posted May 16, 2025 - 09:38 CDT

Monitoring

The timeout errors returned from Royal Mail's API are subsiding and we are monitoring for full resolution. Thank you for your patience!
Posted May 16, 2025 - 07:50 CDT

Update

We are continuing to investigate this issue.
Posted May 16, 2025 - 05:30 CDT

Investigating

Royal Mail is currently experiencing timeouts on label creation and we are reaching out to confirm the status of the issue.
Posted May 16, 2025 - 04:06 CDT
This incident affected: Carriers (Royal Mail).