Monitoring - Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.

For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation starting at $0.99 per $100 of insured value.

For more info: https://help.shipstation.com/hc/en-us/articles/14888782725915-ParcelGuard

Apr 01, 2025 - 18:41 CDT
ShipStation Operational
90 days ago
99.03 % uptime
Today
Order Managment API Operational
Marketplace Integrations Operational
Carrier Integrations Operational
Support Services Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
Phone Support Operational
90 days ago
100.0 % uptime
Today
Carriers Operational
90 days ago
99.99 % uptime
Today
Stamps.com Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
DHL Express Operational
90 days ago
100.0 % uptime
Today
DHL eCommerce ? Operational
90 days ago
100.0 % uptime
Today
Canada Post ? Operational
90 days ago
100.0 % uptime
Today
Australia Post Operational
90 days ago
100.0 % uptime
Today
Royal Mail Operational
90 days ago
99.96 % uptime
Today
Endicia ? Operational
90 days ago
100.0 % uptime
Today
Amazon Buy Shipping API ? Operational
90 days ago
100.0 % uptime
Today
Express 1 Operational
90 days ago
100.0 % uptime
Today
Purolator ? Operational
90 days ago
100.0 % uptime
Today
Parcelforce Worldwide Operational
DPD Operational
90 days ago
100.0 % uptime
Today
Marketplaces Operational
90 days ago
100.0 % uptime
Today
Amazon US ? Operational
90 days ago
100.0 % uptime
Today
Shopify ? Operational
90 days ago
100.0 % uptime
Today
BigCommerce Operational
90 days ago
100.0 % uptime
Today
Walmart ? Operational
90 days ago
100.0 % uptime
Today
Squarespace ? Operational
90 days ago
100.0 % uptime
Today
TradeGecko ? Operational
90 days ago
100.0 % uptime
Today
ChannelAdvisor ? Operational
90 days ago
100.0 % uptime
Today
eBay Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Shipsurance ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 2, 2025

No incidents reported today.

Apr 1, 2025

Unresolved incident: UPS SurePost & Ground Saver Changes.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Resolved - Thank you for your patience while our integrators worked to resolve your issues.
Please refresh your browser to reflect the changes made.

Thank you for your patience and understanding.

Mar 24, 08:38 CDT
Investigating - ShipStation is aware of the technical issues impacting ShipStation Support's Messaging service. We are actively working with Zendesk to resolve this issue and will provide updates as they become available to us
Mar 21, 16:36 CDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Resolved - This incident has been resolved.
Mar 21, 16:22 CDT
Investigating - ShipStation is aware of the technical issues impacting ShipStation Support's Messaging service. We are actively working with Zendesk to resolve this issue and will provide updates as they become available to us. In the meantime, Zendesk Support team suggests performing a hard refresh, which can be done by pressing (shift + ctrl / cmd + R). Thank you for your patience as we collaborate with them to resolve this matter promptly.

Thank you for your patience!

Mar 21, 11:58 CDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.