All Systems Operational
ShipStation Operational
90 days ago
97.91 % uptime
Today
Order Managment API Operational
Marketplace Integrations Operational
Carrier Integrations Operational
Support Services Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
Phone Support Operational
90 days ago
100.0 % uptime
Today
Carriers Operational
90 days ago
99.98 % uptime
Today
Stamps.com Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
99.94 % uptime
Today
DHL Express Operational
90 days ago
99.92 % uptime
Today
DHL eCommerce
Operational
90 days ago
100.0 % uptime
Today
Canada Post
Operational
90 days ago
100.0 % uptime
Today
Australia Post Operational
90 days ago
100.0 % uptime
Today
Royal Mail Operational
90 days ago
100.0 % uptime
Today
Endicia
Operational
90 days ago
100.0 % uptime
Today
Amazon Buy Shipping API
Operational
90 days ago
99.95 % uptime
Today
Express 1 Operational
90 days ago
100.0 % uptime
Today
Purolator
Operational
90 days ago
100.0 % uptime
Today
Parcelforce Worldwide Operational
DPD Operational
90 days ago
100.0 % uptime
Today
Marketplaces Operational
90 days ago
99.96 % uptime
Today
Amazon US
Operational
90 days ago
99.7 % uptime
Today
Shopify
Operational
90 days ago
100.0 % uptime
Today
BigCommerce Operational
90 days ago
100.0 % uptime
Today
Walmart
Operational
90 days ago
100.0 % uptime
Today
Squarespace
Operational
90 days ago
100.0 % uptime
Today
TradeGecko
Operational
90 days ago
100.0 % uptime
Today
ChannelAdvisor
Operational
90 days ago
100.0 % uptime
Today
eBay Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Shipsurance
Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 22, 2023

No incidents reported today.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Resolved - Thank you for your patience throughout this issue. Our engineers have resolved the Carrier and preset issues. Please contact our support team if you are still experiencing related issues.
Sep 19, 14:07 CDT
Investigating - Hi there! We are aware of the errors being produced when using the ShipStation carriers and applying presets to orders. We are working to identify the issue! We will provide frequent updates on our progress. Thank you for your continued patience, and check back soon!
Sep 19, 10:59 CDT
Resolved - This incident has been resolved.
Sep 19, 10:52 CDT
Update - Thank you for your continued patience! Our team has confirmed with Amazon that this issue has been resolved. If you continue to see an issue please contact support and we will be happy to help.
Sep 19, 10:52 CDT
Investigating - We are receiving reports of Amazon Store connection issues. Our team is investigating further on the source of this issue and a resolution. As soon as we have any updates we will share them here. Thank you for your patience!
Sep 18, 13:58 CDT
Sep 18, 2023
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023
Resolved - Thanks for your patience! UPS has confirmed this issue has been resolved. If you continue to see any disruptions please contact our support team and they will be happy to help!
Sep 13, 11:18 CDT
Identified - Appreciate your continued patience! Our team is working with UPS to resolve this issue. If we have any information we will provide those updates here.
Sep 13, 10:33 CDT
Investigating - Hey there! Our team is aware of the current issue that is impacting merchants' ability to create UPS labels due to the error "Invalid Authentication Information". We are currently investigating this issue and working on a resolution. As soon as we have any updates we will share them here. Thank you for your patience!
Sep 13, 09:26 CDT
Sep 12, 2023

No incidents reported.

Sep 11, 2023
Resolved - Hello! Again, we appreciate your patience with us as we work to resolve this issue. Our engineers have resolved the CSV import issues! Please contact our support team if you are still experiencing related issues
Sep 11, 16:07 CDT
Monitoring - Thank you for your continued patience as our team continues to work on this issue. We will update you as soon as we have further information.
Sep 11, 13:21 CDT
Investigating - ShipStation is currently experiencing performance-related issues that may be causing issues with CSV imports. We are aware of the impact this has on you, and we are working to identify the issue! We will provide frequent updates on our progress. Thank you for your continued patience, and check back soon!
Sep 11, 10:37 CDT
Resolved - This incident has been resolved. Thank you for your patience!
Sep 11, 11:31 CDT
Update - The issue with ShipStation Connect has been mostly resolved. Pusher will have additional maintenance tonight and Sunday night. If you experience issues printing through ShipStation Connect during the following times, please download your labels as PDF and print directly to your printers. Thank you for your patience!

Scheduled maintenance:
Friday, 9 Sep 2023 04:00 UTC to 06:00 UTC
Sunday, 11 Sep 2023 04:00 UTC to 06:00 UTC

Sep 8, 15:49 CDT
Update - We are continuing to monitor this issue. If you are still seeing issues, please press the Refresh Connection button in Connect and log out and back in to resolve. Thank you for your continued patience!
Sep 7, 13:04 CDT
Update - Pusher has updated their status page to all clear, but we are still seeing some lingering issues which our team is addressing. When this has been fully resolved, we will notify here.
Sep 7, 11:06 CDT
Update - Thank you for your patience! Our team is working on the issue and Pushers team is also monitoring. You can stay up to date with Pushers incident here: https://status.pusher.com/
Sep 7, 09:47 CDT
Update - We are continuing to investigate the ShipStation Connect issues that were experienced yesterday. In the meantime, please continue to press the Refresh Connection button in Connect in order to resolve. Thank you for your continued patience!
Sep 7, 08:58 CDT
Monitoring - ShipStation was experiencing performance-related issues surrounding ShipStation Connect, creating labels in batches, and printing out packing slips.
We have deployed an update that we are monitoring, in order to have this fix applied, please refresh the web page, uninstall and reinstall ShipStation Connect, and select the "Refresh Connection" button on the newest version of ShipStation Connect.

Thank you for your continued patience during this situation!

Sep 6, 13:37 CDT
Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023
Resolved - This incident has been resolved. Thank you for your patience!
Sep 8, 12:19 CDT
Update - We are continuing to investigate this issue.
Sep 8, 11:17 CDT
Investigating - We are currently investigating an issue with importing order CSV files where the job gets stuck. This is a priority for our teams. We will have additional updates made here as they are available. Thank you for your patience!
Sep 8, 11:17 CDT