Effective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound, Canada Origin Domestic: $2.00/pkg CAD, and Canada Export: No Fee.
If a Canada Post labour disruption does occur, the UPS Service Guarantee will be suspended for all services in Canada, and Same Day On-Call Pickup service for UPS Standard® will be suspended. Same Day On-Call Pickup will be available for all other services as well as for next or future-day requests.
May 15, 2025 - 18:00 CDT
ShipStation
Operational
90 days ago
100.0
% uptime
Today
Order Managment API
Operational
Marketplace Integrations
Operational
Carrier Integrations
Operational
Support Services
Operational
90 days ago
100.0
% uptime
Today
Chat Support
Operational
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Carriers
Operational
90 days ago
99.99
% uptime
Today
Stamps.com
Operational
90 days ago
100.0
% uptime
Today
FedEx
Operational
90 days ago
100.0
% uptime
Today
UPS
Operational
90 days ago
100.0
% uptime
Today
DHL Express
Operational
90 days ago
100.0
% uptime
Today
DHL eCommerce
?
Operational
90 days ago
100.0
% uptime
Today
Canada Post
?
Operational
90 days ago
100.0
% uptime
Today
Australia Post
Operational
90 days ago
100.0
% uptime
Today
Royal Mail
Operational
90 days ago
99.96
% uptime
Today
Endicia
?
Operational
90 days ago
100.0
% uptime
Today
Amazon Buy Shipping API
?
Operational
90 days ago
100.0
% uptime
Today
Express 1
Operational
90 days ago
100.0
% uptime
Today
Purolator
?
Operational
90 days ago
100.0
% uptime
Today
Parcelforce Worldwide
Operational
DPD
Operational
90 days ago
100.0
% uptime
Today
Marketplaces
Operational
90 days ago
100.0
% uptime
Today
Amazon US
?
Operational
90 days ago
100.0
% uptime
Today
Shopify
?
Operational
90 days ago
100.0
% uptime
Today
BigCommerce
Operational
90 days ago
100.0
% uptime
Today
Walmart
?
Operational
90 days ago
100.0
% uptime
Today
Squarespace
?
Operational
90 days ago
100.0
% uptime
Today
TradeGecko
?
Operational
90 days ago
100.0
% uptime
Today
ChannelAdvisor
?
Operational
90 days ago
100.0
% uptime
Today
eBay
Operational
90 days ago
100.0
% uptime
Today
Integrations
Operational
90 days ago
100.0
% uptime
Today
Shipsurance
?
Operational
90 days ago
100.0
% uptime
Today
ShipStation Companion API
Operational
90 days ago
100.0
% uptime
Today
Companion API V1
Operational
90 days ago
100.0
% uptime
Today
Companion API V2
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
May 16, 09:38 CDT
Monitoring -
The timeout errors returned from Royal Mail's API are subsiding and we are monitoring for full resolution. Thank you for your patience!
May 16, 07:50 CDT
Update -
We are continuing to investigate this issue.
May 16, 05:30 CDT
Investigating -
Royal Mail is currently experiencing timeouts on label creation and we are reaching out to confirm the status of the issue.
May 16, 04:06 CDT
Resolved -
This incident has been resolved.
May 12, 11:34 CDT
Investigating -
ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
May 12, 09:28 CDT