ShipStation Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

ShipStation Operational

90 days ago

97.91 % uptime

Today

Order Managment API Operational

Marketplace Integrations Operational

Carrier Integrations Operational

Support Services Operational

90 days ago

100.0 % uptime

Today

Chat Support Operational

Phone Support Operational

90 days ago

100.0 % uptime

Today

Carriers Operational

90 days ago

99.98 % uptime

Today

Stamps.com Operational

90 days ago

100.0 % uptime

Today

FedEx Operational

90 days ago

100.0 % uptime

Today

UPS Operational

90 days ago

99.94 % uptime

Today

DHL Express Operational

90 days ago

99.92 % uptime

Today

DHL eCommerce

Operational

90 days ago

100.0 % uptime

Today

Canada Post

Operational

90 days ago

100.0 % uptime

Today

Australia Post Operational

90 days ago

100.0 % uptime

Today

Royal Mail Operational

90 days ago

100.0 % uptime

Today

Endicia

Operational

90 days ago

100.0 % uptime

Today

Amazon Buy Shipping API

Operational

90 days ago

99.95 % uptime

Today

Express 1 Operational

90 days ago

100.0 % uptime

Today

Purolator

Operational

90 days ago

100.0 % uptime

Today

Parcelforce Worldwide Operational

DPD Operational

90 days ago

100.0 % uptime

Today

Marketplaces Operational

90 days ago

99.96 % uptime

Today

Amazon US

Operational

90 days ago

99.7 % uptime

Today

Shopify

Operational

90 days ago

100.0 % uptime

Today

BigCommerce Operational

90 days ago

100.0 % uptime

Today

Walmart

Operational

90 days ago

100.0 % uptime

Today

Squarespace

Operational

90 days ago

100.0 % uptime

Today

TradeGecko

Operational

90 days ago

100.0 % uptime

Today

ChannelAdvisor

Operational

90 days ago

100.0 % uptime

Today

eBay Operational

90 days ago

100.0 % uptime

Today

Integrations Operational

90 days ago

100.0 % uptime

Today

Shipsurance

Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 22, 2023

No incidents reported today.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Carrier and Preset performance issues

Resolved - Thank you for your patience throughout this issue. Our engineers have resolved the Carrier and preset issues. Please contact our support team if you are still experiencing related issues.
Sep 19, 14:07 CDT

Investigating - Hi there! We are aware of the errors being produced when using the ShipStation carriers and applying presets to orders. We are working to identify the issue! We will provide frequent updates on our progress. Thank you for your continued patience, and check back soon!
Sep 19, 10:59 CDT

Amazon Store Connection Issue

Resolved - This incident has been resolved.
Sep 19, 10:52 CDT

Update - Thank you for your continued patience! Our team has confirmed with Amazon that this issue has been resolved. If you continue to see an issue please contact support and we will be happy to help.
Sep 19, 10:52 CDT

Investigating - We are receiving reports of Amazon Store connection issues. Our team is investigating further on the source of this issue and a resolution. As soon as we have any updates we will share them here. Thank you for your patience!
Sep 18, 13:58 CDT

Sep 18, 2023

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

Errors creating UPS labels

Resolved - Thanks for your patience! UPS has confirmed this issue has been resolved. If you continue to see any disruptions please contact our support team and they will be happy to help!
Sep 13, 11:18 CDT

Identified - Appreciate your continued patience! Our team is working with UPS to resolve this issue. If we have any information we will provide those updates here.
Sep 13, 10:33 CDT

Investigating - Hey there! Our team is aware of the current issue that is impacting merchants' ability to create UPS labels due to the error "Invalid Authentication Information". We are currently investigating this issue and working on a resolution. As soon as we have any updates we will share them here. Thank you for your patience!
Sep 13, 09:26 CDT

Sep 12, 2023

No incidents reported.

Sep 11, 2023

CSV import issues

Resolved - Hello! Again, we appreciate your patience with us as we work to resolve this issue. Our engineers have resolved the CSV import issues! Please contact our support team if you are still experiencing related issues
Sep 11, 16:07 CDT

Monitoring - Thank you for your continued patience as our team continues to work on this issue. We will update you as soon as we have further information.
Sep 11, 13:21 CDT

Investigating - ShipStation is currently experiencing performance-related issues that may be causing issues with CSV imports. We are aware of the impact this has on you, and we are working to identify the issue! We will provide frequent updates on our progress. Thank you for your continued patience, and check back soon!
Sep 11, 10:37 CDT

ShipStation Performance

Resolved - This incident has been resolved. Thank you for your patience!
Sep 11, 11:31 CDT

Update - The issue with ShipStation Connect has been mostly resolved. Pusher will have additional maintenance tonight and Sunday night. If you experience issues printing through ShipStation Connect during the following times, please download your labels as PDF and print directly to your printers. Thank you for your patience!

Scheduled maintenance:
Friday, 9 Sep 2023 04:00 UTC to 06:00 UTC
Sunday, 11 Sep 2023 04:00 UTC to 06:00 UTC
Sep 8, 15:49 CDT

Update - We are continuing to monitor this issue. If you are still seeing issues, please press the Refresh Connection button in Connect and log out and back in to resolve. Thank you for your continued patience!
Sep 7, 13:04 CDT

Update - Pusher has updated their status page to all clear, but we are still seeing some lingering issues which our team is addressing. When this has been fully resolved, we will notify here.
Sep 7, 11:06 CDT

Update - Thank you for your patience! Our team is working on the issue and Pushers team is also monitoring. You can stay up to date with Pushers incident here: https://status.pusher.com/
Sep 7, 09:47 CDT

Update - We are continuing to investigate the ShipStation Connect issues that were experienced yesterday. In the meantime, please continue to press the Refresh Connection button in Connect in order to resolve. Thank you for your continued patience!
Sep 7, 08:58 CDT

Monitoring - ShipStation was experiencing performance-related issues surrounding ShipStation Connect, creating labels in batches, and printing out packing slips.
We have deployed an update that we are monitoring, in order to have this fix applied, please refresh the web page, uninstall and reinstall ShipStation Connect, and select the "Refresh Connection" button on the newest version of ShipStation Connect.

Thank you for your continued patience during this situation!
Sep 6, 13:37 CDT

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

CSV Order Import

Resolved - This incident has been resolved. Thank you for your patience!
Sep 8, 12:19 CDT

Update - We are continuing to investigate this issue.
Sep 8, 11:17 CDT

Investigating - We are currently investigating an issue with importing order CSV files where the job gets stuck. This is a priority for our teams. We will have additional updates made here as they are available. Thank you for your patience!
Sep 8, 11:17 CDT

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