Update - Effective from 27 November 2024, many postal carriers (USPS, Australia Post, Royal Mail, etc.) will not accept mail or packages for delivery to Canada for any mail class due to the ongoing Canadian Union of Postal Workers strike. Shipments in route may also be impacted.

In order to continue shipping to Canada, please use alternate carriers such as GlobalPost, UPS, Fedex, or DHL Express.

More detailed information is available at the carrier websites below:

USPS: https://about.usps.com/newsroom/service-alerts/international/welcome.htm
Australia Post: https://auspost.com.au/disruptions-and-updates/international-service-updates
NZ Post: https://www.nzpost.co.nz/contact-support/international-delivery-updates#sending
Canada Post: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page
Royal Mail: https://www.royalmail.com/international-incident-bulletin

Nov 27, 2024 - 21:04 CST
Update - We are continuing to monitor.
Nov 27, 2024 - 17:32 CST
Monitoring - Effective November 29, 2024, the Postal Service™ will temporarily suspend international mail acceptance to Canada due to the foreign postal operator indicating that they are unable to process or deliver international mail or services because of the ongoing national strike by the Canadian Union of Postal Workers. Customers are asked to refrain from mailing items addressed to the following country, until further notice: Canada

This service disruption affects Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS), International Priority Airmail® (IPA), International Surface Air Lift® (ISAL), Commercial ePacket® (CeP), and M-Bag® items.

Nov 15, 2024 - 13:11 CST
ShipStation Operational
90 days ago
99.65 % uptime
Today
Order Managment API Operational
Marketplace Integrations Operational
Carrier Integrations Operational
Support Services Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
Phone Support Operational
90 days ago
100.0 % uptime
Today
Carriers Degraded Performance
90 days ago
99.99 % uptime
Today
Stamps.com Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
DHL Express Operational
90 days ago
100.0 % uptime
Today
DHL eCommerce ? Operational
90 days ago
100.0 % uptime
Today
Canada Post ? Degraded Performance
90 days ago
100.0 % uptime
Today
Australia Post Operational
90 days ago
100.0 % uptime
Today
Royal Mail Operational
90 days ago
100.0 % uptime
Today
Endicia ? Operational
90 days ago
100.0 % uptime
Today
Amazon Buy Shipping API ? Operational
90 days ago
100.0 % uptime
Today
Express 1 Operational
90 days ago
100.0 % uptime
Today
Purolator ? Operational
90 days ago
100.0 % uptime
Today
Parcelforce Worldwide Operational
DPD Operational
90 days ago
99.95 % uptime
Today
Marketplaces Operational
90 days ago
100.0 % uptime
Today
Amazon US ? Operational
90 days ago
100.0 % uptime
Today
Shopify ? Operational
90 days ago
100.0 % uptime
Today
BigCommerce Operational
90 days ago
100.0 % uptime
Today
Walmart ? Operational
90 days ago
100.0 % uptime
Today
Squarespace ? Operational
90 days ago
100.0 % uptime
Today
TradeGecko ? Operational
90 days ago
100.0 % uptime
Today
ChannelAdvisor ? Operational
90 days ago
100.0 % uptime
Today
eBay Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Shipsurance ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 3, 2024

No incidents reported today.

Dec 2, 2024
Resolved - This incident has been resolved.
Dec 2, 14:43 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 12:39 CST
Investigating - ShipStation is aware of the technical issues impacting UPS From ShipStation.
We are actively monitoring the status of these issues and will provide updates as they become available.
Thank you for your patience!

Dec 2, 11:31 CST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

Unresolved incident: Postal Services to Canada Suspended.

Nov 26, 2024

No incidents reported.

Nov 25, 2024
Resolved - This incident has been resolved.
Nov 25, 14:24 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 11:16 CST
Identified - ShipStation is aware of the technical issues impacting some ShipStation user's ability to login to their accounts. We are actively working to resolve this issue.
We will provide updates as they become available to us. Thank you for your patience!

Nov 25, 09:47 CST
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024
Resolved - This incident has been resolved.
Nov 22, 15:35 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 14:17 CST
Investigating - ShipStation is aware of the technical issues impacting some ShipStation user's ability to log in to their accounts. We are actively investigating and wee will provide updates as they become available to us. Thank you for your patience!
Nov 22, 13:55 CST
Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024
Resolved - We’re pleased to inform you that this issue has been fully resolved by EVRi.

Should you continue to experience any difficulties or notice any further issues, please don't hesitate to reach out to us.

Nov 19, 05:18 CST
Update - Evri have implemented a fix and we are monitoring the results.
Nov 19, 04:44 CST
Monitoring - We continue to monitor the issue and are awaiting further updates from Evri
Nov 19, 04:18 CST
Update - We are continuing to investigate this issue.
Nov 19, 03:25 CST
Investigating - EVri IT have confirmed they are experiencing system issues preventing label creation. We will continue to monitor for updates and provide them once available.
Nov 19, 02:55 CST