Issue with Amazon order imports

Incident Report for ShipStation

Resolved

This incident has been resolved.

Posted May 28, 2020 - 19:12 CDT

Monitoring

Errors on order import have subsided, and we will continue monitoring the situation.

Posted May 28, 2020 - 18:30 CDT

Identified

Amazon has indicated a high error rate for their Products service, which is preventing order imports to ShipStation. Updates on resolution to this issue can be found on the MWS Status Page here: http://status.mws.amazon.com/

Posted May 28, 2020 - 16:15 CDT

Investigating

We are currently investigating an issue preventing order imports from the Amazon Marketplace. We will provide updates as they are available and apologize for the inconvenience.

Posted May 28, 2020 - 16:13 CDT

This incident affected: Marketplaces (Amazon US).