Paypal - Unable to retrieve PayPal transactions

Incident Report for ShipStation

Resolved

We have corrected the issue with the PayPal authentication. Affected users will need to complete a full reconfiguration of the PayPal connection within ShipStation and follow the updated prompts as indicated. For any support with this process feel free to open a Support Ticket.

Posted Feb 13, 2019 - 16:28 CST

Update

We expect to have a fix implemented for the PayPal authentication issues by end of day today.

Posted Feb 13, 2019 - 11:42 CST

Identified

We have identified the cause of the issue and are working to implement a solution

Posted Feb 12, 2019 - 15:37 CST

Investigating

We have reached out to Paypal and are engaging them to help identify and develop a resolution for this issue.

Posted Feb 11, 2019 - 15:45 CST

This incident affected: Marketplace Integrations.