Label and Document Generation Latency

Incident Report for ShipStation

Resolved

This incident has been resolved.

Posted Aug 19, 2022 - 14:48 CDT

Monitoring

We have identified the issue and have implemented a solution. We will continue to monitor the situation to ensure label and document generation is no longer delayed.

Posted Aug 19, 2022 - 10:21 CDT

Update

We are continuing to investigate this issue.

Posted Aug 19, 2022 - 10:20 CDT

Investigating

We are aware that some users are experiencing increased label generation and document generation times within the application.

This is currently being investigated and we will provide updates when more information is available.

Posted Aug 19, 2022 - 08:45 CDT

This incident affected: ShipStation.