CSV import issues

Incident Report for ShipStation

Resolved

Thank you for your patience throughout this issue. Our engineers have resolved the issue affecting order CSV imports! Please contact our support team if you are still experiencing related issues.

Posted Feb 16, 2023 - 17:12 CST

Identified

We have identified the issue causing the errors when attempting to import orders via CSV, and our engineering teams are working diligently to resolve this! Check back here for more updates as we work toward a resolution!

Posted Feb 16, 2023 - 16:45 CST

Update

We are continuing to investigate this issue.

Posted Feb 16, 2023 - 14:04 CST

Investigating

We are currently investigating the CSV order import issues. We are aware of the impact this has on you, and we are working to identify the issue! We will provide frequent updates on our progress. Thank you for your continued patience, and check back soon!

Posted Feb 16, 2023 - 14:04 CST

This incident affected: ShipStation.