UPS label creation issues

Incident Report for ShipStation

Resolved

This incident has been resolved.

Posted Oct 25, 2019 - 12:45 CDT

Update

We are continuing to monitor for any further issues.

Posted Oct 25, 2019 - 12:30 CDT

Monitoring

The issue appears to have been resolve by UPS. We are continuing to monitor usage should this issue reoccur.

Posted Oct 25, 2019 - 12:13 CDT

Investigating

We are currently investigating an issue where users intermittently get the following error message: "Request contains invalid data e.g. special characters. Please correct."

We will update this page as we have more information.

Posted Oct 25, 2019 - 10:38 CDT

This incident affected: Carrier Integrations.