Account Login issues

Incident Report for ShipStation

Resolved

This incident has been resolved.
Posted Apr 17, 2019 - 18:40 CDT

Monitoring

We have implemented a solution to resolve the aforementioned login and label creation issues. We are continuing to monitor the fix to ensure system stability.
Posted Apr 17, 2019 - 18:02 CDT

Investigating

We are currently looking into reports affecting system performance which may affect the ability to login or in some cases to create labels.
Posted Apr 17, 2019 - 17:50 CDT

Identified

We have identified the issue and are working on a solution currently to resolve the login issues.
Posted Apr 17, 2019 - 17:06 CDT

Investigating

We are currently investigating an issue which is preventing some users from logging in.
Posted Apr 17, 2019 - 16:46 CDT
This incident affected: ShipStation.
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