Add funds Issue

Incident Report for ShipStation

Resolved

This incident has been resolved.
Posted Feb 14, 2025 - 09:00 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 14, 2025 - 07:24 CST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 14, 2025 - 05:32 CST

Investigating

ShipStation is investigating reports of funds not being added to wallet balance in the UI when payments are being processed.

We are treating this with the highest priority and will provide updates as they become available to us. Thank you for your patience!
Posted Feb 14, 2025 - 04:57 CST
This incident affected: ShipStation.