Thank you for your patience throughout this issue. Our engineers have resolved the custom package issues. Please contact our support team if you are still experiencing related issues.
Posted Feb 21, 2023 - 18:10 CST
Thank you for your patience with us as we work to resolve this issue. Our engineers are still working on this, and we will update you as more information becomes available.
Posted Feb 21, 2023 - 16:21 CST
ShipStation is currently experiencing performance-related issues that may be causing custom packages to disappear. We are aware of the impact this has on you, and we are working to identify the issue! We will provide frequent updates on our progress. Thank you for your continued patience, and check back soon!