Monitoring - Canadian Carriers

Canada Post: Effective October 11, 2025, Canada Post and the CUPW moved from a full, national strike to rotating strikes. Postal services will start resuming next week, but delays should still be expected due to uncertainty and instability.

Canada Post will first process mail and parcels already in the network. New commercial volumes won’t be accepted until Wednesday, October 15, and on-time delivery guarantees and date-specific Neighbourhood Mail remain suspended. Read more.

UPS: Effective September 28, 2025, and until further notice, UPS will implement a $0.75 CAD Surge Fee on all Air and Ground shipments within Canada on ShipStation.

Purolator: Effective September 30, 2025, Purolator has implemented a temporary $15.00 surcharge that affects shipments to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.

Global Carriers

GlobalPost: Effective September 28, 2025, all GlobalPost services will remain available for use, except for the Canada DDP feature.

Royal Mail:Effective 29th September 2025, Royal Mail services to Canada will be suspended and will hold items destined for Canada until the CUPW national disruption is over.

USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. Learn more.

May 15, 2025 - 18:00 CDT
Update - Australia Post has advised that they plan to resume postal services to the United States (US) and its overseas territories on or before, Thursday 25 September 2025.

They have also advised that you will need to have a Zonos account connected to your Australia Post account to ship to the US. To read more about this and the requirements, please refer to Australia Post's website here: https://auspost.com.au/disruptions-and-updates/international-service-updates/us-tariffs

Sep 08, 2025 - 18:51 CDT
Update - You are now required to provide Manufacturer Identification (MID) codes on your customs forms, as U.S. customs will be checking all shipments valued under $800.

Australia Post has advised that international US and Puerto Rico shipments originating in Australia are partially suspended effective August 26th.

Please see here for more information around specific restrictions: https://auspost.com.au/disruptions-and-updates/international-service-updates

Aug 25, 2025 - 18:34 CDT
Monitoring - Effective 21st of August, all US-bound shipments from Australia will be paused due to uncertainty around the new tariffs. The Sendle team is working on releasing a Delivered Duty Paid (DDP) service, and we will provide an update once this is available.

You can also follow along for updates on the Sendle website: https://try.sendle.com/en-au/delivery-disruptions.

Aug 20, 2025 - 18:40 CDT
Monitoring - To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.

Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.

Aug 25, 2025 - 16:48 CDT
ShipStation Operational
90 days ago
100.0 % uptime
Today
Order Managment API Operational
Marketplace Integrations Operational
Carrier Integrations Operational
Support Services Operational
90 days ago
100.0 % uptime
Today
Chat Support Operational
Phone Support Operational
90 days ago
100.0 % uptime
Today
Carriers Operational
90 days ago
99.99 % uptime
Today
Stamps.com Operational
90 days ago
100.0 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
UPS Operational
90 days ago
100.0 % uptime
Today
DHL Express Operational
90 days ago
100.0 % uptime
Today
DHL eCommerce ? Operational
90 days ago
100.0 % uptime
Today
Canada Post ? Operational
90 days ago
100.0 % uptime
Today
Australia Post Operational
90 days ago
99.9 % uptime
Today
Royal Mail Operational
90 days ago
100.0 % uptime
Today
Endicia ? Operational
90 days ago
100.0 % uptime
Today
Amazon Buy Shipping API ? Operational
90 days ago
100.0 % uptime
Today
Express 1 Operational
90 days ago
100.0 % uptime
Today
Purolator ? Operational
90 days ago
100.0 % uptime
Today
Parcelforce Worldwide Operational
DPD Operational
90 days ago
100.0 % uptime
Today
Marketplaces Operational
90 days ago
100.0 % uptime
Today
Amazon US ? Operational
90 days ago
100.0 % uptime
Today
Shopify ? Operational
90 days ago
100.0 % uptime
Today
BigCommerce Operational
90 days ago
100.0 % uptime
Today
Walmart ? Operational
90 days ago
100.0 % uptime
Today
Squarespace ? Operational
90 days ago
100.0 % uptime
Today
TradeGecko ? Operational
90 days ago
100.0 % uptime
Today
ChannelAdvisor ? Operational
90 days ago
100.0 % uptime
Today
eBay Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Shipsurance ? Operational
90 days ago
100.0 % uptime
Today
ShipStation Companion API Operational
90 days ago
100.0 % uptime
Today
Companion API V1 Operational
90 days ago
100.0 % uptime
Today
Companion API V2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 17, 2025

No incidents reported today.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Resolved - This incident has been resolved.
Oct 10, 17:59 CDT
Identified - We have identified an issue with the performance of our payment systems and are working to resolve it.
Oct 10, 12:37 CDT
Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025
Resolved - Thank you for your patience while ShipStation Engineers worked to resolve your issues.

Thank you for your patience and understanding.

Oct 6, 15:35 CDT
Investigating - ShipStation is aware of the technical issues impacting ShipStation Phone Support. We are actively working to resolve this issue.
We will provide updates as they become available to us. Thank you for your patience!

Oct 6, 08:41 CDT
Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.