Monitoring - Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.
For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ParcelGuard on ShipStation starting at $0.99 per $100 of insured value.
Resolved -
Thank you for your patience while our integrators worked to resolve your issues. Please refresh your browser to reflect the changes made.
Thank you for your patience and understanding.
Mar 24, 08:38 CDT
Investigating -
ShipStation is aware of the technical issues impacting ShipStation Support's Messaging service. We are actively working with Zendesk to resolve this issue and will provide updates as they become available to us
Mar 21, 16:36 CDT
Resolved -
This incident has been resolved.
Mar 21, 16:22 CDT
Investigating -
ShipStation is aware of the technical issues impacting ShipStation Support's Messaging service. We are actively working with Zendesk to resolve this issue and will provide updates as they become available to us. In the meantime, Zendesk Support team suggests performing a hard refresh, which can be done by pressing (shift + ctrl / cmd + R). Thank you for your patience as we collaborate with them to resolve this matter promptly.