Resolved -
This incident has been resolved.
Feb 14, 09:00 CST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 14, 07:24 CST
Identified -
The issue has been identified and a fix is being implemented.
Feb 14, 05:32 CST
Investigating -
ShipStation is investigating reports of funds not being added to wallet balance in the UI when payments are being processed.
We are treating this with the highest priority and will provide updates as they become available to us. Thank you for your patience!
Feb 14, 04:57 CST