Canada Post: Effective October 11, 2025, Canada Post and the CUPW moved from a full, national strike to rotating strikes. Postal services will start resuming next week, but delays should still be expected due to uncertainty and instability.
Canada Post will first process mail and parcels already in the network. New commercial volumes won’t be accepted until Wednesday, October 15, and on-time delivery guarantees and date-specific Neighbourhood Mail remain suspended. Read more.
UPS: Effective September 28, 2025, and until further notice, UPS will implement a $0.75 CAD Surge Fee on all Air and Ground shipments within Canada on ShipStation.
Purolator: Effective September 30, 2025, Purolator has implemented a temporary $15.00 surcharge that affects shipments to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.
Global Carriers
GlobalPost: Effective September 28, 2025, all GlobalPost services will remain available for use, except for the Canada DDP feature.
Royal Mail:Effective 29th September 2025, Royal Mail services to Canada will be suspended and will hold items destined for Canada until the CUPW national disruption is over.
USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. Learn more.
May 15, 2025 - 18:00 CDT
Update - Australia Post has advised that they plan to resume postal services to the United States (US) and its overseas territories on or before, Thursday 25 September 2025.
Update - You are now required to provide Manufacturer Identification (MID) codes on your customs forms, as U.S. customs will be checking all shipments valued under $800.
Australia Post has advised that international US and Puerto Rico shipments originating in Australia are partially suspended effective August 26th.
Monitoring - Effective 21st of August, all US-bound shipments from Australia will be paused due to uncertainty around the new tariffs. The Sendle team is working on releasing a Delivered Duty Paid (DDP) service, and we will provide an update once this is available.
Monitoring - To comply with new customs regulations, carriers, including USPS and others, are now requiring six-digit Harmonized System (HS) codes on all international commercial shipments.
Effective September 1, 2025, shipments without these codes may be delayed or rejected by customs authorities.
Aug 25, 2025 - 16:48 CDT
ShipStation
Operational
90 days ago
100.0
% uptime
Today
Order Managment API
Operational
Marketplace Integrations
Operational
Carrier Integrations
Operational
Support Services
Operational
90 days ago
100.0
% uptime
Today
Chat Support
Operational
Phone Support
Operational
90 days ago
100.0
% uptime
Today
Carriers
Operational
90 days ago
99.99
% uptime
Today
Stamps.com
Operational
90 days ago
100.0
% uptime
Today
FedEx
Operational
90 days ago
100.0
% uptime
Today
UPS
Operational
90 days ago
100.0
% uptime
Today
DHL Express
Operational
90 days ago
100.0
% uptime
Today
DHL eCommerce
?
Operational
90 days ago
100.0
% uptime
Today
Canada Post
?
Operational
90 days ago
100.0
% uptime
Today
Australia Post
Operational
90 days ago
99.9
% uptime
Today
Royal Mail
Operational
90 days ago
100.0
% uptime
Today
Endicia
?
Operational
90 days ago
100.0
% uptime
Today
Amazon Buy Shipping API
?
Operational
90 days ago
100.0
% uptime
Today
Express 1
Operational
90 days ago
100.0
% uptime
Today
Purolator
?
Operational
90 days ago
100.0
% uptime
Today
Parcelforce Worldwide
Operational
DPD
Operational
90 days ago
100.0
% uptime
Today
Marketplaces
Operational
90 days ago
100.0
% uptime
Today
Amazon US
?
Operational
90 days ago
100.0
% uptime
Today
Shopify
?
Operational
90 days ago
100.0
% uptime
Today
BigCommerce
Operational
90 days ago
100.0
% uptime
Today
Walmart
?
Operational
90 days ago
100.0
% uptime
Today
Squarespace
?
Operational
90 days ago
100.0
% uptime
Today
TradeGecko
?
Operational
90 days ago
100.0
% uptime
Today
ChannelAdvisor
?
Operational
90 days ago
100.0
% uptime
Today
eBay
Operational
90 days ago
100.0
% uptime
Today
Integrations
Operational
90 days ago
100.0
% uptime
Today
Shipsurance
?
Operational
90 days ago
100.0
% uptime
Today
ShipStation Companion API
Operational
90 days ago
100.0
% uptime
Today
Companion API V1
Operational
90 days ago
100.0
% uptime
Today
Companion API V2
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Thank you for your patience while ShipStation Engineers worked to resolve your issues.
Thank you for your patience and understanding.
Oct 6, 15:35 CDT
Investigating -
ShipStation is aware of the technical issues impacting ShipStation Phone Support. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
Oct 6, 08:41 CDT